Fwd: funny
LGSONG / RGSOUNDMAN / JOYBELS (rgsound@ix.netcom.com)
Thu, 31 Oct 1996 14:47:35 -0800
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Date: Wed, 30 Oct 1996 23:41:05 -0500
To: Rgsound@ix.netcom.com
From: Sarah <sarah_b@pipeline.com>
Subject: funny
I hope you are feeling better.. if you didn't see this on higher fire..
will
you mail it in.. I can't remember if I have seen it there or not yet.
Subject: LAUGH!LAUGH!
This will make you feel like a genius!
Compaq is considering changing the command "Press Any Key"
to "Press Return Key" because of the flood of calls asking where the
"Any"
key is. AST technical support had a caller complaining that her mouse
was
hard to control with the dust cover on. The cover turned out to be the
plastic bag the mouse was packaged in. Another Compaq technician
received a
call from a man complaining that the system wouldn't read word
processing
files from his old
diskettes. After trouble-shooting for magnets and heat failed to
diagnose
the problem, it was found that the customer labeled the diskettes then
rolled
them into the typewriter to type the labels. Another AST customer was
asked
to send a copy of her defective diskettes. A few days later a letter
arrived
from the customer along with Xeroxed copies of the floppies. A Dell
technician advised his customer to put his troubled floppy back in the
drive
and close the door. The customer asked the tech. to hold on, and was
heard
putting the phone down, getting up and crossing the
>room to close the door to his room. Another Dell customer called to
say he
couldn't get his computer to fax anything. After 40 minutes of
trouble-shooting, the
>technician discovered the man was trying to fax a piece of paper by
holding
it in front of the monitor screen and hitting the "send" key. Another
Dell
customer needed help setting up a new program, so a Dell tech.
suggested he
go to the local Egghead. "Yeah, I got me a couple of friends" the
customer
replied. When told Egghead was a software store, the man said, "Oh,
thought
you meant for me to find a couple of geeks."
Yet another Dell customer called to complain that his keyboard no
longer
worked. He had cleaned it by filling up his tub with soap and water and
soaking the keyboard for a day, then removing all the keys and washing
them
individually. A Dell technician received a call from a customer who
was
enraged because his computer had told him he was "bad and an invalid".
The
tech. explained that the computer's "bad command" and "invalid"
responses
shouldn't be taken personally. An exasperated caller to Dell Computer
Tech.
Support couldn't get her new Dell Computer to turn on. After ensuring
the
computer was plugged in the technician asked her what happened when she
pushed the power button. Her response, "I pushed and pushed on this
foot
pedal and nothing happens." The "foot pedal" turned out to be the
computer's
mouse. Another customer called Compaq tech. support to say her
brand-new
computer wouldn't work. She said she unpacked the unit, plugged it in,
and
sat there for 20 minutes waiting for something to happen. When asked
what
happened when she pressed the power switch, she asked "What
>power switch?"
>>
>> --------
>>
>> True story from a Novell NetWire SysOp: Caller: "Hello, is
>> this Tech. Support?"
>> Tech. Rep: "Yes, it is. How may I help you?"
>> Caller: "The cup holder on my PC is broken and I am within
>> my warranty period. How do I go about getting that fixed?"
>> Tech. Rep: "I'm sorry, but did you say a cup holder?"
>> Caller: "Yes, it's attached to the front of my computer."
>> Tech. Rep: "Please excuse me if I seem a bit stumped, it's
>> because I am. Did you receive this as part of a
promotional,
>> at a trade show? How did you get this cup holder? Does it
>> have any trademark on it?"
>> Caller: "It came with my computer, I don't know anything
>> about a promotional. It just has '4X' on it."
>> At this point the Tech. Rep had to mute the caller,
because he
>> couldn't stand it. The caller had been using the load
drawer of
>the
>> CD-ROM drive as a cup holder, and snapped it off the
drive.
>>