The computer techs are "stumped"

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| I need advice from one of you computer experts.
| 
| If you will remember, I just got a new Gateway 
| Intel 266 MHz Pentium II.  I am having some very
| weird problems.  
| 
| #1 The light on my 24x CD drive does not come
| on (at startup or when a CD is in use). When I 
| have a CD in the drive it *constantly*
| revs up and slows down, over and over again.
| It is very loud. I have also had some difficulty 
| retrieving images from my Printmaster Gold
| CD that I KNOW are on the disk as I have used 
| them before.  Do you think I have a defective
| CD drive?

Sis Donna,
While I'm not an "expert" I do know what causes the loud noise from the CD.
 It is the speed at which it is reading the disc.  When Carl and I upgraded
from a 4x to a 12x we noticed a huge noise increase.  Sounds like an engine
or something--"rrrrrr".  Carl (who is studying to be a programmer) said the
noise is just a result of the vibration caused by the speed of the engine
which revolves the disc--the faster the speed, the louder the sound.  About
the light, I have no idea...ours works ok in that area.

Anneliese